Consumer Relations Intern

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Are you eager to gain hands-on experience in consumer engagement? Do you have a passion for delivering exceptional customer service? If so, we want you on our team!

Join us as a Consumer Engagement Intern and play a crucial role in connecting with our valued customers across the globe.

As a Consumer Engagement Intern, you'll support the Global Consumer Engagement Team by handling consumer feedback, including claims, quality issues, and ensuring top-notch customer service. You'll work with products ranging from Cosmetics and Food Supplements to Medical Devices and Pharmaceuticals, collaborating with both in-house and external partners.

Key Responsibilities:

• Manage consumer feedback and complaints, ensuring timely resolutions.
• Investigate quality issues and coordinate corrective actions.
• Efficiently handle claims and reimbursements.
• Analyze consumer feedback to identify trends and improvement areas.
• Support the development of consumer engagement strategies.
• Maintain business relationships with external contractors.
• Participate in project meetings across various departments.

The ideal candidate will have excellent verbal and written communication skills, a proactive "can do" attitude, and a desire for continuous improvement. You should be a team player with an enquiring mind and be proficient in MS Office, including Word, Excel, and PowerPoint.

Education & Experience:

• Currently pursuing an undergraduate or postgraduate degree in Business, Communications, or a related field.

In return, we offer a competitive salary package, a Company performance-related bonus, 9% matched pension contribution, 24 days annual leave + Bank Holidays, life assurance and a health cash back scheme, as well as many other exciting opportunities for recognition along the way.

Ready to kickstart your career in consumer engagement? Apply now and be part of our dynamic team!

About Church & Dwight:

You may be more familiar with our products than with our company name. Batiste dry shampoo, Pearl Drops Whitening tooth polish, Arm & Hammer baking soda toothpaste, Femfresh Intimate wash, Orajel toothache & ulcer relief, Sterimar natural sea water nasal spray, Hero Mighty Patch, The Breath Co Mouthwash and Nair hair removal products all of which form part of our exciting brands.

Church & Dwight UK Ltd are based in Folkestone, Kent, where we develop, produce & distribute many of our products and work with Sofibel in Paris and Church & Dwight GmbH in Frankfurt, Germany to form the European team. We are part of Church & Dwight Co. Inc. based in New Jersey, USA.

In the UK we employ over 400 people who undertake a range of roles from Research & Development & Marketing through to Purchasing, Production and Supply Chain. These teams are supported by departments such as Finance & Human Resources.

How to apply:

If you would like to apply for this opportunity and have the right to work in the UK (including a student visa that allows you to undertake an internship opportunity), please visit our careers website and apply directly for the role.

Internships will be starting From June 2027.

We are currently recruiting for Interns across our business functions, for intern opportunities in other subjects please visit the careers page of the Church & Dwight UK website.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.co.uk/

When applying for a role and sending your cv, you understand that the Company will hold your personal data in relation to your prospective employment and will process that data for legitimate business reasons within the requirements of UK data protection laws currently in effect and as they become applicable, including the Data Protection Act 1998, the General Data Protection Regulation (Regulation (EU) 2016/679)) and any successor legislation. Candidate Privacy Notice.