Customer Service Admin - OF

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

General Summary:

This is at the Old Fort, OH facility and working hours are Thursday – 3:30 p.m. - 11:30 p.m., Friday and Saturday – 7:30 p.m. - 7:30 a.m. and Sunday – 7:30 p.m. - 3:30 a.m.

This position will interact with carriers, the Shipping Office and warehouse personnel to insure the efficient flow of orders to customers in a high volume, fast paced distribution environment.

Essential Functions:

• Responsible always for promoting a safety culture and awareness within their area of responsibility.
• Process order pick lists in SAP.
• Allocate orders in WMS (Warehouse Management System) in a timely fashion.
• Allocate and sort orders based on specific customer and carrier requirements.
• Identify product issues and communicate to Inventory Control Group.
• Resolve and document substitution and potential order cut issues with Inventory Control Group, Corporate customer service and planners.
• Print bills of lading.
• Coordinate all carrier appointments using Blue Jay and update the WMS/SAP systems as necessary.
• Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork and Bills of Lading and issue resolution.
• Coordinate rush orders with Corporate customer service, planners, and warehouse personnel.
• Resolve transportation issues with carriers and Corporate transportation department.
• Bill orders daily upon shipment verification from the warehouse.
• Process shipping documents by keeping detailed records and utilizing the filing system effectively.
• Prioritize orders for picking.
• Run and publish appropriate reports as necessary
• Active participation in process improvement teams and continuous improvement efforts.
• Working with the Old Fort Facility and sister facilities on inbounds using Fourkites and other means of communication.
• To work as a Team with all functions of the Distribution Center.
• Other projects and duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills – ability to build positive relationships at all levels of the organization
• Excellent communications skills – ability to communicate clearly and concisely in multiple media – verbal, written, etc.  Must have ability to communicate clearly in English – verbal and written.
• Excellent organizational/time management skills.
• Ability to prioritize work assignments in a fast-paced work environment, calm under pressure and flexibility to adapt to changing schedules as appropriate.
• Strong customer service skills, ability to deal with the external public (carriers).
•  Strong computer skills (SAP, WMS, and MS Office Suite).
• In-depth knowledge of distribution operations, including equipment, materials, workflow, etc.

Education and Experience:

• High school diploma required, associate degree or vocational certificate preferred.
• 1-3 years proven experience in a high-volume distribution environment preferred

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Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/