Financial Services Manager

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

ROLE SUMMARY

The Financial Services Manager will be responsible for overseeing the Accounts Payable and Credit Management (A/R) functions, with the goal of improving operational efficiency and achieving working capital targets. This role reports into the Corporate Controller.

This position will collaborate with various departments within the organization to ensure adherence to internal controls in vendor and spend management, as well as optimize the procure-to-pay process. This includes identifying opportunities for enhancing vendor payment terms and providing support in negotiations. Working in partnership with the Sales and Customer Logistics teams, the Financial Services Manager will ensure an effective order-to-cash process. Responsibilities in this area include timely cash processing, assessing customer credit risk, and ensuring compliance with customer payment terms.

This position will play an important leadership role in establishing a robust cash management process to ensure maintain a strong cash flow position, minimize financial risks, and ensure compliance with company policies and procedures. By fostering strong partnerships across the business, the Financial Services Manager will influence actions that promote the integrity of financial reporting and safeguard company assets. Furthermore, they will lead a team of 4-6 direct reports, providing coaching and mentoring to support the growth and development of the team and driving improvements in work processes to improve efficiency.

This role will be based out of the Mississauga office and will work from the office a minimum two days of the week, subject to change as business needs dictate.

ROLE ACCOUNTABILITIES & RESPONSIBILITIES

• Financial analysis and insight generation: Oversight of the day-to-day operations of the Accounts Payable and Accounts Receivable functions to ensure internal controls are operational and effective and compliance to company policies. Conduct financial analysis, identify trends, and generate insights on impact to financial accuracy, security of assets and working capital management.
  • Oversight of the vendor payment process to ensure payment terms compliance and payments are properly approved consistent with level of authority and internal control framework
  • Proactive vendor management to ensure all vendor issues are resolved in a timely manner
  • Oversight of collections activities, ensure payment terms compliance and all unearned deductions are recovered from the customers.
  • Monitor trends in customer disputes and take measures to ensure timely resolution
  • Ensure controls are effective and write-offs are within company guidelines and are appropriately approved
  • Conduct periodic customer risk assessment and recommend appropriate levels of credit
  • Ensure business processes are fully documented, process controls are up to date and working effectively

• Business Partnership and Collaboration: Serve as a trusted finance partner and develop strong, collaborative relationships with executive level business partners and key stakeholders throughout the organization
  • Partner with all Functional areas including Montreal Plant and Corporate Procurement team to manage all aspects of vendor management including new vendor set up, payment terms approval consistent with corporate policies and leverage of procurement systems (GEP, SAP, AI)  
  • Lead Periodic reviews and education on approval limits to ensure compliance to guidelines
  • Partner with vendors to drive increase usage of vendor portal for invoicing process and identify opportunities for payment terms extensions to meet working capital targets
  • Partner with key stakeholders to address any vendor concerns in a timely manner and mitigate any supply risks
  • Partner with Sales to manage all aspects of new customer approval and set up including risk assessment, credit limit recommendations and credit hold releases
  • Partner with sales to address any customer concerns and support in customer negotiations
  • Provide monthly trend analysis and insights to KPIs on Accounts Receivable, Accounts Payable and Working Capital projections
  • Lead cross functional process improvement initiatives

• Leadership and development: Foster a culture of continuous improvement and growth and development consistent with Church & Dwight Behaviors
  • Provide mentoring and coaching opportunities for team members to achieve career goals
  • Facilitate growth mindset behaviors in the team to identify opportunities for improvement, strengthen business processes and drive efficiencies in operations
  • Develop standard operating procedures for routine tasks to enable cross training, workload balance and career development
  • Facilitate education of departmental policies and internal controls to facilitate ongoing compliance

• Other: Support the period end close process, internal and external audits including SOX and various government audits, participate in various business improvement initiatives as assigned.

KNOWLEDGE & SKILLS

• Solid knowledge of credit, collections and accounts receivable processes and procedures
• Knowledge of Canadian bankruptcy and collection laws
• Good understanding of financial accounting as it relates to accounts receivable, accounts payable, sales, deductions, and cash
• Proficient with Excel, PowerPoint and experience working with large data sets
• Proficient in SAP environment
• Superior analytical, quantitative, and problem-solving skills
• Ability to learn, implement and train others on accounting systems and business processes
• Demonstrated success in influencing and engaging stakeholders
• Ability to work effectively with all levels of employees including senior leadership
• Strong conflict resolution skills to ensure inquiries are handled tactfully, effectively and promptly
• Excellent communication (oral & written), organizational and negotiation skills.
• Strong people management skills including leading, performance management, mentoring, coaching and developing teams.
• Excellent leadership and interpersonal skills.

EDUCATION & EXPERIENCE

• 5 plus years experience in credit & collections or accounts payable preferably in the consumer-packaged goods industry; with at least 2 years at the managerial level
• Professional Accounting Designation – CPA
• Experience conducting quantitative / financial analysis and developing recommendations
• Experience in working capital forecasting

Church and Dwight Canada is an equal opportunity employer committed to providing a barrier-free, inclusive and accessible work environment. Applicants may be entitled to reasonable accommodation in respect of a legally protected characteristic in accordance with applicable human rights legislation. If you require accommodation on this basis, we will work with you to meet your needs. Please inform our Human Resources department if you require an accommodation in completing this application for employment or for otherwise participating in the application process.