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Creative Ops Manager

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Job Location: Hybrid (New York, NY/Home Office)

Hero is looking for a Creative Operations Manager responsible for running projects and implementing strategies and workflows to deliver successful creative projects on time and within budget. They will manage projects in collaboration with cross-functional teams, streamline communication and define timelines.

Who We Are:

Hero Cosmetics is a functional skin solution brand focused on acne-prone skin and part of the Church & Dwight family of power brands. We develop products such as the Might Patch, Rescue Balm, and Lighting Wand to address the full lifecycle of acne. Acne-prone skin is human, and it can often feel entirely out of our control. We’re here to help put the power back in our consumers’ hands. Whether they’re looking to prevent, treat, or repair – we create gentle, effective solutions that help their skin fight back; so everyone can open up, not cover up. The true heros are not the products we make, but the people we serve.

What You'll Do:

  • Manage Creative project (retail and packaging) timelines, milestones, and sprints from kickoff to launch/delivery

  • Serve as the facilitator between creative and cross-functional teams for packaging & retail projects

  • Lead creative routing, making sure feedback is organized, received, and proper approvals have successfully been established

  • Ensure that all team members and projects are on track, and on budget while being the master at removing roadblocks

  • Ability to rally the team during tight deadlines promoting enthusiasm while holding team members accountable (good energy is a must)

  • Support with sourcing and collaborating with outside vendors to accomplish creative production needs

  • Facilitate project after-actions to improve process, resourcing, and creative output

  • Independently (and in collaboration with your manager and the Director of Creative Operations) update and create new workflows to scale the creative department

  • Independently (and in collaboration with manager and the Director of Creative Operations) iterate and develop processes to help the creative team (and cross-functional partners) and initiatives run more efficiently and effectively

Who You Are:

  • Extremely organized with strong attention to detail

  • Strong problem solver with analytical skills and instinctive ability to forecast and pre-determine what certain decisions will lead to

  • Effective & direct communicator with the ability to collaborate with diverse teams and stakeholders, while ensuring adherence to established processes and procedures.

  • Ability to thrive in a fast paced and high-volume environment, with ever changing priorities

  • Go getter with the ability to roll your sleeves up to get the job done

  • Passionate about creative across all of our products and the consumer experiences

  • Calmest problem solver in the room with the ability to be clear, concise, and straight to the point while encouraging collaboration


  • Bachelor’s Degree

  • 6+ years of project management experience across creative and marketing projects

  • Experience working hands on with designers and creatives, and integrating into the process beyond just managing dates

  • Knowledge of packaging & visual merchandising design development & production processes a plus (e.g. familiarity with dielines, print specs, PPS, etc.)

  • Familiarity with Figma, Adobe Suite, graphic design a plus

Working Conditions:

  • This is a Hybrid role with flexibility to work remotely and in our NYC office at 407 Broome St, New York, NY.

  • Ability to report into the office once/week

  • Located in the greater NYC Area / commutable distance to the NYC office


The US base salary range for this full-time position is $88,000 - $137,500. This position is also eligible for a bonus.

As a Church & Dwight US employee, you (and your family) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match).




Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

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Role Location

United States

With corporate offices and major plants across the country, we’re building consumer products and connecting with global offices from the place where it all began.

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DIVERSITY At Church & Dwight

Church & Dwight strives to create an environment where everyone feels free to bring their authentic self to work every day.

We win when we respect every employee for who they are – regardless of gender, age, race, ethnicity, religion, disability, veteran status, sexual orientation or any other differences. We believe that our employees’ contributions are richer because of their diversity. We aim to be a diverse, inclusive and equitable company and are determined to build a culture where people have the power to win together.

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CULTURE At Church & Dwight

We care - about our people, our products, our consumers and our environment. To honor these priorities, we’ve built our culture around the tenants of courage, determination and team spirit. We’re united by our small company feel and inspired by opportunities to make our mark.

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Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation for accessibility to the online application system, the interview process, completing any pre-employment testing, or any other portion of application process, as a result of impairment from a medical or mental health condition, they may contact 877-809-8449 or email their resume and cover letter to     

To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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