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Business Quality Head - Americas

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary

  • Reporting to the Global Business & Product Quality Head, the North America Business & Product Quality Head is responsible for contributing to the strategic direction, development and implementation of quality & compliance policies, processes and programs in Canada, U.S., and Mexico in which we sell any Church & Dwight product. The position will work closely with senior management of the county businesses to ensure appropriate communication, escalation, and prioritization of This position is responsible for setting the direction and influencing Marketing, Sales, Regulatory, Legal, Supply Chain and R&D leaders to support identified improvements, as well as culture changes, to ensure an appropriate level of quality and compliance risk within each C&D business. This position also has quality oversight of the Princeton & Water Pik R&D Technical Center which includes review, approval and release to market new products, and any changes throughout the product lifecycle. This position is responsible for leading all regulatory inspections, certification audits and ensuring compliance of product realization. This role is responsible for managing, developing and coaching a staff of 20 people.

Strategy and Functional Expertise

  • Knowledge of policies, procedures and metrics
  • Standard computer based software knowledge
  • Keeps accurate documentation and submits detailed reports to appropriate executives
  • Skills in data analysis to report and present effectiveness of business processes
  • High attention to detail, organization and accuracy
  • Math abilities and working knowledge of data analysis/statistical methods
  • Ability to think strategically and creatively translate strategy into action
  • Contributes to policy, strategy implementation, and execution of relevant policies and procedures across manufacturing sites
  • Develop strategies that position the business to shape and capitalize on emerging market needs and quality requirements

Leadership and Influence

  • Well organized and demonstrates forward leaning and high initiative
  • Ability to influence cross functionally to deliver against business goals and objectives
  • Demonstrates strong leadership skills
  • Leads and directs strategic programs focused on meeting regulatory company requirements
  • Manages and develops other members of the team
  • Mentors others in technical areas of expertise
  • Demonstrates broad business orientation
  • Develops others through coaching, feedback, exposure and stretch assignments
  • Empowers others and creates a climate where people are motivated to do their best
  • Places a high priority on talent development and succession planning
  • Communicates the vision and strategy in a way everyone can relate to and motivates others to action
  • Shows personal commitment to the vision and creates energy and optimism
  • Keeps current on trends in the marketplace, with the competition, and in the organization

Program Development/Program Management

  • Test, confirms and/or improves processes to ensure they are in control and being followed
  • Monitors project progress and sets deadlines and budgets
  • Solves issues quickly and efficiently
  • Ensures Stakeholder Satisfaction
  • Delivers project tasks on time
  • Works cross-functionally to identify and communicate regulatory requirements
  • Works cross-functionally to influence others to align with new requirements
  • Oversees implementation to ensure adherence to new requirements
  • Set requirements for suppliers and monitor their compliance
  • Oversee all product development procedures to identify deviations from quality standards
  • Monitors spend and identifies additional project needs
  • Evaluates Project Performance
  • Creates and leads Teams and Teams of Teams
  • Responsible for oversight based on agreed to strategy
  • Ability to prioritize and handle multiple projects simultaneously
  • Communicates and engages appropriately with vendors/suppliers
  • Conducts sensitive conversations in a confidential manner with venders/suppliers
  • Maintains sensitivity of communication with internal and external entities (e.g. stakeholders, venders, suppliers)
  • Provides clear direction, removes obstacles, and holds self and others accountable
  • Monitors progress by maintaining dialogue on work and results
  • Makes good and timely decisions that keep the organization moving forward
  • Provide direction and guidance to plant managers, SBUs and supply chain leadership


  • Strong execution skills
  • Demonstrates agility and connectivity across the organization
  • Actively builds connections and partnerships with others, internally and externally
  • Ability to work with all levels of PD, supply chain, technology teams to build relationships across functions
  • Strong communications and the ability to adjust content and delivery to meet the needs of the audience
  • Creates and captures value for R&D and the business through contributions
  • Participates in due diligence assessment and integration of new acquisitions
  • Active outside of the company and actively participates in industrial forums and external scientific/technical meetings when possible

Education and Experience

  • University’s degree from an accredited institution in a related field
  • Professional typically with over 18 years technical experience and a demonstrated track record
  • Generalist in at least 4 areas, e.g., geographies, product types (consumer products, medical device, food, dietary supplements or pharmaceutical) or functional competency (e.g., doc mgmt, electronic systems)
  • Medium level and medium scope of decision making authority
  • Minimum of 10 years’ of supervisory experience
  • Strategy development, may provide functional direction to others and ensures execution delivers on targeted goals: independent
  • Consulted internally as an expert in 3 or more areas of functional expertise; May be consulted externally as well

Skills and Competencies

  • Ability to develop and implement complex global quality strategies.
  • Practical understanding, interpretation, and application of ISO13485, MDSAP.
  • Excellent verbal and written skills; able to analyze, define and effectively convey difficult and complex issues in a way that accurately and persuasively communicates issues to internal and external stakeholders, including Senior Management.
  • Ability to think strategically and creatively and to translate strategy into action plans.
  • Ability to prioritize and to handle multiple projects simultaneously.
  • Demonstrated talent management experience with developing talent for the future.
  • Ability to work with all levels of management and to build relationships across disciplines.
  • Excellent influence, persuasion, communication, and presentation skills



Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

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Role Location

United States

With corporate offices and major plants across the country, we’re building consumer products and connecting with global offices from the place where it all began.

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DIVERSITY At Church & Dwight

Church & Dwight strives to create an environment where everyone feels free to bring their authentic self to work every day.

We win when we respect every employee for who they are – regardless of gender, age, race, ethnicity, religion, disability, veteran status, sexual orientation or any other differences. We believe that our employees’ contributions are richer because of their diversity. We aim to be a diverse, inclusive and equitable company and are determined to build a culture where people have the power to win together.

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CULTURE At Church & Dwight

We care - about our people, our products, our consumers and our environment. To honor these priorities, we’ve built our culture around the tenants of courage, determination and team spirit. We’re united by our small company feel and inspired by opportunities to make our mark.

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Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation for accessibility to the online application system, the interview process, completing any pre-employment testing, or any other portion of application process, as a result of impairment from a medical or mental health condition, they may contact 877-809-8449 or email their resume and cover letter to     

To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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