Customer Fulfilment Coordinator

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Are you an experienced customer service specialist interested in taking the next step? Are you highly organised and able to communicate effectively with a variety of stakeholders?

If the answer is yes - then look no further. Church & Dwight UK Ltd have an exciting opportunity to join our team for a permanent Customer Fulfilment Coordinator based at our Folkestone, Kent office with Hybrid working.

The Customer Fulfilment Coordinator will be the operational expert and main point of contact for both internal, and external stakeholders, and will be responsible for providing excellent customer service to support our bricks and mortar customers (for example Boots) and our e-com customers (for example Amazon) across Europe, acting as the key C&D liaison point between our customers, our logistics providers, and our internal teams.

This is an ideal role for an enthusiastic customer focused individual who is keen to learn and progress and grow with the role as the business expands.

Key responsibilities include:

Customer Service – Order Management:

• Daily order entry onto SAP (EDI and manual orders), ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.
• Obtaining Automatic Shipping notes on behalf of the third-party distributor.
• Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
• Ensure effective communication on specific requirements including short lead time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.
• Ensure our customers’ portals are up to date at all times with order related information (volumes, delivery dates…)
• Control of customer invoice queries, query investigation and challenging noncompliance issues.
• Liaise with third party distributors to obtain evidence to support investigations.
• Work closely with finance.
• Maintain effective communication of stock with Account Managers.
• Support colleagues within the customer service team, including back up support on all customers.
• Any other task required by the Customer Fulfilment team on an ad-hoc basis.

Reporting

• Maintain report on daily interface - tracking all deliveries are in line with month end reporting.
• Identify trends to pro-actively manage accounts.
• Any additional ad-hoc reporting as requested.

The ideal candidate will ideally have customer service experience in an FMCG environment. In addition, you will:

• Be digitally competent and confident.
• Have good knowledge of MS office programs, especially Outlook, Word and Excel.   
• Have knowledge of data entry into business systems. SAP experience within Sales, Materials Management modules is an advantage.
• Have a positive attitude and enthusiasm towards problem solving.
• Have excellent interpersonal skills, in both written and verbal communication.
• Be capable to relay information effectively externally to customers and internally to colleagues.
• Be numerate, confident and accurate with figures, with a strong attention to detail and capability to self-check work.
• Be self-motivated, pro-active and manage workload effectively essential.
• Have a strong team work ethic.

Working hours are 37 per week: Monday – Thursday 9-5pm and Friday 9-4.30pm. Flexibility outside of these hours may be required to meet the needs of the role and there will be occasional business travel required.

In return we offer a competitive package, including 24 days annual leave, a pension matched up to 9%, discretionary annual bonus and membership of a health cash plan.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.co.uk/

When applying for a role and sending your cv, you understand that the Company will hold your personal data in relation to your prospective employment and will process that data for legitimate business reasons within the requirements of UK data protection laws currently in effect and as they become applicable, including the Data Protection Act 1998, the General Data Protection Regulation (Regulation (EU) 2016/679)) and any successor legislation. Candidate Privacy Notice.