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Customer Logistics Specialist

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Job Description

Job title: Customer Logistics Specialist

Department & Location: Supply Chain & Operations, Shanghai

Report to: APAC Logistics Manager

Role Summary:

Founded in 1846, Church & Dwight is one of the leading consumer packaged goods companies in the U.S. We manufacture and market a broad range of leading household, personal care and specialty products to consumers and business customers in 135 countries. Well-known brands marketed around the world include ARM & HAMMER, FIRST RESPONSE, NAIR, ORAJEL, OXICLEAN, TROJAN, STERIMAR, BATISTE, L’IL CRITTERS, VITAFUSION, PEARLDROPS and many more.

Role Accountabilities and Responsibilities:

  • Develop import compliance program within China (include Cross-boarder) to ensure all direct selling goods follow China Customs regulatory requirements.
  • Lead customs agents to ensure timely filing and customs clearance transaction, and provide in time solution for import/customs-related matters.
  • Work close with internal stakeholders to support the readiness of related CN label and other related indirect procurement.
  • Monitor lead time/cost of international transportation, customs, labelling, domestic transportation, and seeking for continuously improvements.
  • Work close with direct selling team to inform import goods availability status, prioritize related urgent requests.
  • Support SAP 4HANA data integrity, act as the system expert to co-work with other stakeholders on PO/SO creation, batch management, perform root cause analysis on Job running error.
  • Drive 3PL brokers and forwarders to achieve designed KPI, and ensure 3PL working process is in compliance with C&D policies, quality standards, and regulations.
  • Work close with Finance team to record and check invoice / billing, and support month end closing matters.  
  • Ability to travel 15 - 20% of time.


  • BS/BA degree required.
  • 3+ years on importation, deep knowledge of importation and related logistics industry , FMCG industry preferred
  • eCommerce channel working experience is a plus
  • Good command on both oral and written English
  • Team player with good communication and collaboration skills internally and externally
  • Business process orientated – able to view total Supply Chain and build optimal process
  • Good understanding of current/ongoing systems and technologies (SAP 4HANA etc.)


We appreciate a personality of positive attitude, aiming high, teamwork, self-driven, open, honest, and problem solver. 

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

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DIVERSITY At Church & Dwight

Church & Dwight strives to create an environment where everyone feels free to bring their authentic self to work every day.

We win when we respect every employee for who they are – regardless of gender, age, race, ethnicity, religion, disability, veteran status, sexual orientation or any other differences. We believe that our employees’ contributions are richer because of their diversity. We aim to be a diverse, inclusive and equitable company and are determined to build a culture where people have the power to win together.

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CULTURE At Church & Dwight

We care - about our people, our products, our consumers and our environment. To honor these priorities, we’ve built our culture around the tenants of courage, determination and team spirit. We’re united by our small company feel and inspired by opportunities to make our mark.

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Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation for accessibility to the online application system, the interview process, completing any pre-employment testing, or any other portion of application process, as a result of impairment from a medical or mental health condition, they may contact 877-809-8449 or email their resume and cover letter to     

To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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