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Associate Community Manager

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Hybrid - Princeton South, NJ

At Church & Dwight, we value talented professionals with a strong desire to make a positive impact in our company. As a rapidly growing organization, we are always seeking passionate and creative individuals whose action-oriented mindset will foster continued growth throughout our leading brands.

Role Summary

Church & Dwight is looking for a passionate and talented Associate to join our newly established Digital Strategy team within the Digital Growth function. We manage the holistic full-funnel digital strategy and deployment to impact consumers across all points of the digital journey. This role specifically focuses on managing the vibrant social communities across leading brands like Arm & Hammer and Oxiclean. The Associate Community Manager is responsible for content strategy, content creation, daily posting, monitoring, and engaging with our community. This role requires strategic planning and amplification of major campaigns and product launches in partnership with key agency partners on social. Influencer discovery, negotiations and contracting is also an important workstream. This role will be expected to achieve high growth for social platform followings and engagement, providing in-depth, analytical, monthly reports on KPIs.

Role Accountabilities and Responsibilities

  • Develop, execute and post best-in-class social content on platforms like Instagram, Facebook, TikTok, YouTube and Pinterest, as well as assisting with content ideation and creation.

  • Lead the organic and paid media asset placement and performance

  • Ensure community questions, comments and related opportunities are answered within 24hours; Provide a well-executed, high-touch experience when escalation required

  • Monitor social media platforms for UGC, product feedback, relevant trends, etc.

  • KPI Tracking: Define and track success metrics monthly.

  • Key member of the inter-agency team accountable for annual Brand plans and responsible for ideation and execution of strategic social initiatives

  • Create, curate, and post social media content. 

  • Lead the organic and paid media asset placement and performance.  

  • Cultivate influencer network from discovery, recruitment and contracting through relationship management.

  • Work with cross-functional teams on an ongoing basis to support all areas of the business through social media initiatives.

  • Complete campaigns performance analysis and reporting on KPIs.  

  • Attend meetings with cross-functional and inter-agency teams, capture action items and execute on aligned plan.  

  • Able to execute digital marketing campaigns.

Education And Experience

  • Bachelor’s Degree Required

  • 3-6 years related experience – with demonstrated success working in top social media platforms including Instagram, Facebook, TikTok, YouTube and Pinterest

  • Exceptional written and verbal communication skills - previous community management and copywriting experience preferred.

  • Strong time management and organization skills; able to prioritize and manage multiple projects.

  • Ability to do in-house editing of social & video content is a plus.

  • Experience working with social analytics and planning tools.

  • Understand that social media is 24/7 and may require monitoring the community on off hours; willing to work after hours or on weekends to support events.

  • “Out of the box” and “disruptor” mindset combined with appreciation and respect for the rich legacy at Church and Dwight

Skills and Competencies

Technical Skill

  • Leverage a deep knowledge of best practices to develop effective best in class content, community management, social listening, organic and paid social media tools. 

  • Leverage Google analytics tools to optimize performance and drive business results. 

  • Functional understanding of analytics and attribution modeling tools for campaign measurement

  • Stay up to date with evolving MarTech landscape and share best tools to improve current process and output

  • Apply rigor in critical thinking and quantitative/qualitative analysis to draw out trends, issues, opportunities (finds the true meaning in the consumer learning) from different tech platforms.

Leadership Skill

  • A passion for social media trends, culture, and content

  • Has a bias for action and is orientated towards achieving results

  • Comfortable working in a fast-paced and energetic environment

  • Strong collaborative skills, with the ability to work closely with cross-functional teams. 

  • Elevate thought leadership and excellence in social media best practices.

  • Capitalize on new opportunities and trends to formulate plan

#piq #LI-Hybrid

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/


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Role Location

United States

With corporate offices and major plants across the country, we’re building consumer products and connecting with global offices from the place where it all began.

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DIVERSITY At Church & Dwight

Church & Dwight strives to create an environment where everyone feels free to bring their authentic self to work every day.

We win when we respect every employee for who they are – regardless of gender, age, race, ethnicity, religion, disability, veteran status, sexual orientation or any other differences. We believe that our employees’ contributions are richer because of their diversity. We aim to be a diverse, inclusive and equitable company and are determined to build a culture where people have the power to win together.

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CULTURE At Church & Dwight

We care - about our people, our products, our consumers and our environment. To honor these priorities, we’ve built our culture around the tenants of courage, determination and team spirit. We’re united by our small company feel and inspired by opportunities to make our mark.

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Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation for accessibility to the online application system, the interview process, completing any pre-employment testing, or any other portion of application process, as a result of impairment from a medical or mental health condition, they may contact 877-809-8449 or email their resume and cover letter to jobs@churchdwight.com.     

To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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