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Sr. Quality Manager

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary                                                           

Responsible for ensuring the overall site quality management system continuously meets or exceeds all applicable regulatory, customer, and consumer requirements.  The position will utilize statistical data and root cause analysis to drive continuous improvement and corrective actions to reduce customer complaints. The role requires building a skilled and cohesive Quality team that can effectively support the needs of various internal customers, including:  Operations, CI Lean, R&D, Compliance and Global Quality. The Quality Manager should posses the skillset to coordinate and lead all department process improvement programs and R&D experimental designs.  

Role Accountabilities and Responsibilities                                                      

  • Responsible for QMS at the Old Fort manufacturing site and Fostoria DC.
  • Manage  and communicate  Quality metrics to plant leadership  and  corporate quality.
  • Develop annual Quality team goals and align strategies with plant leadership
  • Ensure a cross-functional site CAPA team effectively collaborates on PQM Event (EVT) occurrences and meets or exceeds plant and corporate CAPA KPI
  • Manage and communicate on all site audit schedules, ensuring the site  is adequately prepared, and provide needed support with follow-up CAPA activities
  • Develop and deliver the time sensitive site QMR to plant/corporate leadership teams and ensure all follow-up actions are completed on time and effective.
  • Coordinate the implementation of Corporate Quality projects and programs.
  • Responsible for  demonstrating best practices with driving the C&D safety culture
  • Identify and complete individual team  development/training  and produce annual survey metrics with improvement plan to site leadership
  • Develop and manage annual Quality department budget
  • Direct interactions with Corporate Brand and R&D teams supporting new product launches/improvements and coordinating site team with plant trial execution and report delivery.
  • Participate and coordinate with on site Lean leadership  training  development (local and global policies and procedures).
  • Ensure the Quality staff is appropriately resourced and managed to effectively cover all key areas of the QMS (where applicable by product category) as part of an overall “audit ready” requirement:
  • Training
  • Change control
  • CAPA
  • Validation
  • Supplier oversight/CAPA
  • Document control
  • GxP
  • Audit program
  • KPI/CSD/goal metrics
  • Cost of Poor Quality(COPQ)
  • Deviations/concession/risk assessment
  • Calibration
  • Release to Manufacturing / Release to Ship / Plant Test Runs
  • Lean program support
  • Specification review & approval
  • HACCP / Food Safety / Food Defense
  • Technology transfer
  • Pest Control
  • Product release

Education and Experience                                                           

  • BS/MS degree from an accredited institution.
  • Quality management experience in both manufacturing and corporate environments ideal in one or more of the regulated areas (minimum of 5-8 years)
  • Experience in a lab environment with supervisory background ideal
  • Experience working directly in a manufacturing environment / role requires major manufacturing shop floor cross-functional interface
  • Experience leading a cross functional team for on time product releases.
  • Must have knowledge and experience working with third party auditors to include GFSI audits & QMS systems.
  • Experience with implementing effective QA/QC programs required.

Skills and Competencies

  • Demonstrated leadership with project management experience
  • General knowledge of ISO 9001, BRC, food safety, and Regulatory Requirements for 21 CFR: 110, 111, 117, 210, and 211.
  • Experience with local, state, and federal regulators/regulations preferred.
  • Experience with leading CAPA teams and utilizing associated tools to drive resolution.
  • Experience with utilizing data and statistics as analytical tools (ie. MiniTab)
  • Excellent oral and written communication skills
  • Excellent organizational/time management skills
  • Ability to effectively interact with cross-functional personnel at all levels of the organization
  • Ability to prioritize and shift work assignments in a fast-paced environment
  • Strong leadership abilities and skills as a team builder, coach, and mentor
  • Strong computer skills and proficiency in Office Suite products and Enterprise level systems such as SAP and Oracle

Required Training

  • On-Boarding
  • Code of Conduct
  • Sexual Harassment Avoidance
  • Safety
  • Standard Operating Procedures


Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

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Role Location

United States

With corporate offices and major plants across the country, we’re building consumer products and connecting with global offices from the place where it all began.

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DIVERSITY At Church & Dwight

Church & Dwight strives to create an environment where everyone feels free to bring their authentic self to work every day.

We win when we respect every employee for who they are – regardless of gender, age, race, ethnicity, religion, disability, veteran status, sexual orientation or any other differences. We believe that our employees’ contributions are richer because of their diversity. We aim to be a diverse, inclusive and equitable company and are determined to build a culture where people have the power to win together.

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CULTURE At Church & Dwight

We care - about our people, our products, our consumers and our environment. To honor these priorities, we’ve built our culture around the tenants of courage, determination and team spirit. We’re united by our small company feel and inspired by opportunities to make our mark.

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Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation for accessibility to the online application system, the interview process, completing any pre-employment testing, or any other portion of application process, as a result of impairment from a medical or mental health condition, they may contact 877-809-8449 or email their resume and cover letter to     

To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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