Skip to main content

Complaint Vigilance Lead

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Do you have significant experience of Complaint Management from a Global Quality perspective? Can you work collaboratively across functions to solve problems? Do you have experience within consumer products or a similar industry?

If the answer is yes - then look no further. Church & Dwight UK Ltd have a permanent role for a Complaint Vigilance Lead focused on our Global Export markets based in Folkestone, Kent.  (50% working from home, 50% in the office).

The Complaint Vigilance Lead is responsible for tasks which support complaint management and vigilance processes and may lead a minimal complexity project or an appropriate scope project area.  This position will carry out data entry, reviews, data analysis, data summaries, initiate investigations,  make conclusions and develop recommendations and present out to the team in support of current processes and programs. Also drives customer satisfaction through the crafting of timely, effective communication back to external partners.

Key responsibilities include:

  • Documentation of complaints received from Export markets into the Global Complaint Handling system.

  • Initiation of complaint investigations within the electronic quality management system

  • Pro-active identification and reporting of emerging trends or quality concerns from Export markets.

  • Building and supporting strong relationships with internal and external customers.

The ideal candidate will have significant experience in a similar role within a multi-national FMCG/Consumer Products (or related) organisation. In addition:

  • Hold a University degree in a relevant field

  • Be a Quality Professional with typically over 3 years technical experience and a demonstrated track record

  • Have specialist knowledge/expertise across multiple area, such as consumer products, medical device, food, dietary supplements or pharmaceutical complaint handling and vigilance requirements

  • Be a strategic and creative problem-solving skills

  • Have strong analytical skills

  • Have good oral and written communication skills

  • Be team minded, detail-oriented and a proactive self-starter

In return, we offer a competitive salary with 24 days annual leave, company performance related bonus, health cash plan, life assurance cover and highly competitive pension scheme.

For more information on our company, our brands and our culture visit us at

When applying for a role and sending your cv, you understand that the Company will hold your personal data in relation to your prospective employment and will process that data for legitimate business reasons within the requirements of UK data protection laws currently in effect and as they become applicable, including the Data Protection Act 1998, the General Data Protection Regulation (Regulation (EU) 2016/679)) and any successor legislation. Candidate Privacy Notice.

Ourlocation Detail Page UK Page Hero Image STOCK OPTION
Ourlocation Listingpage Canada Image

Role Location

United Kingdom

With offices in London and Folkestone, Kent, our more than 400 employees enjoy numerous benefits.

Explore this location
Ourculture Widget Diversity Mini

DIVERSITY At Church & Dwight

Church & Dwight strives to create an environment where everyone feels free to bring their authentic self to work every day.

We win when we respect every employee for who they are – regardless of gender, age, race, ethnicity, religion, disability, veteran status, sexual orientation or any other differences. We believe that our employees’ contributions are richer because of their diversity. We aim to be a diverse, inclusive and equitable company and are determined to build a culture where people have the power to win together.

Learn More
C&D 500X500 127563

CULTURE At Church & Dwight

We care - about our people, our products, our consumers and our environment. To honor these priorities, we’ve built our culture around the tenants of courage, determination and team spirit. We’re united by our small company feel and inspired by opportunities to make our mark.

Learn More
C&D 500X500 035

Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation in the job application process may contact 877-809-8449 or email their resume and cover letter to Please note that these options are available only to those needing an accommodation because of a medical condition or disability. All email submissions should include “Accommodation needed” in the subject line as well as information related to the specific position you are interested in (requisition number, job title, location, etc.). Church & Dwight will not respond to inquiries made to or 877-809-8449 that are not related to accessibility of the online application system by persons with medical conditions or disabilities. To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

Learn More