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Technical Services Manager II

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary                                                           
Provide technical support to internal and external customers for products, markets, quality and regulatory affairs and act as technical liaison to R&D, Analytical, Operations, Regulatory and Quality functions

Role Accountabilities and Responsibilities   (Describe the 5-7 major accountabilities)                                                       
•    Provide support to ensure Customer Satisfaction
o    Field, log, and ensure timely resolution and response to customer technical inquiries.
o    Coordinate completion of customer surveys/questionnaires and other documents related to Food Safety, Quality and/or Regulatory issues.
o    Review Customer specifications for compliance
o    Coordinate, execution, and maintain research studies for customers
•    Work with Poultry Business Manger to achieve revenue targets for the food safety poultry segment
•    Lead Product Research, Field Trial and University Trial efforts to drive business growth
•    Provide technical support for new product development
•    Conduct internal and external customer training/education
•    Maintain documentation for product specifications, data sheets, certifications, etc
•    Maintain competitive product database and report as required (data analysis / interpretation)
•    Participate in industry associations and provide technical interface as required
•    Awareness of Regulatory Food Safety Standards and Adulterants
•    Up to 45% travel.

Education and Experience                                                           
•    M.S., or Ph.D. in food microbiology or similar discipline
•    10+ years of industrial experience in related technical discipline. 
•    Knowledge of multiple product, technologies, or functional areas as well as R&D management or technical program management experience needed. 
•    Farm to Fork Poultry industry experience helpful. 
•    Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-directed manner. 


Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

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Role Location

United States

With corporate offices and major plants across the country, we’re building consumer products and connecting with global offices from the place where it all began.

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C&D 500X500 035

Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation in the job application process may contact 877-809-8449 or email their resume and cover letter to Please note that these options are available only to those needing an accommodation because of a medical condition or disability. All email submissions should include “Accommodation needed” in the subject line as well as information related to the specific position you are interested in (requisition number, job title, location, etc.). Church & Dwight will not respond to inquiries made to or 877-809-8449 that are not related to accessibility of the online application system by persons with medical conditions or disabilities. To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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