Skip to main content

Customer Development Manager II

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary                                                          

Provides sales support to the National Business Manager for key strategic customers.   Provides data analysis and analytical support across a wide spectrum of business situations. Distills data into actionable information, capable of summarizing, analyzing, and cross-referencing data from different sources for the purposes of extracting key insights and actionable conclusions for various internal “consumers” of such information: Field Sales, Marketing, and Management. Is an enthusiastic supporter of business needs across multiple levels and departments, is organized, has excellent verbal and written communication skills and thrives in a dynamic environment.

Role Accountabilities and Responsibilities                                                  

Essential Functions:


  • Identify opportunities with Manager/Director for leveraging company/customer data to drive business solutions

  • Mine and analyze data with Manager/Director from company/customer databases to drive optimization and improvement for business strategy solutions

  • Develop custom data models to apply to data set with Sales Team

  • Understand and help develop recommendations with Manager/Director on sales related to Brick and Mortar and On-Line consumer purchase shift

  • Assemble and run customized customer reports to support the Sales Manager/Director in analyzing current business trends to include Vendor Performance Scorecards, weekly, monthly and Year to Date POS, Market Basket Data, etc.

  • Maintain standard reports to track business (lost sales, in-stock %, fill rates etc.)

  • Identify opportunities to improve business with Customer replenishment team(s)

  • Track, diagnose and report performance of promotional activities

Supply Chain

  • Forecasting – comparison of forecasts in customer system vs. actual orders, work with internal demand planning team to assess item level forecasts

  • Anticipate business trends related to macro environment and the impact on sales and inventory

  • Track weekly shipments, consumption (POS) and inventory (on hand and on order) at the customer level to make forecasting recommendations

  • Work with the Operations and Credit departments to investigate and clear customer deductions and/or fines

Customer Account Support

  • Attend weekly team calls and quarterly business review meetings

  • Active participation in weekly sales call related to business and pos trends

  • Manage display replacements and/or display changes in conjunction with planogram updates

  • In coordination with Sales Manager/Director is a secondary contact to personnel such as Buyers, Buyer’s Assistants, Replenishment Managers, and Analysts etc.

  • Assist Sales Manager/Director as required, such as create new item setup, Line Review preparation, promotion system set ups, etc.

On-line Research and Store Walks

  • Conduct regular store walks to:

  • Monitor Integrity of planogram

  • Investigate competitive pressures in store

  • Assess promotional execution

  • Conduct regular competitive retailer store walks to:

  • Compile/maintain pricing information

  • Assess promotional activity

  • Team player who can pull in stakeholders both internally and externally

  • Consistent review of on-line marketplace related to content, video, and images

  • Research competitive products on their sites and retailers sites

  • Provide recommendations on how we can improve on-line sales

  • Attention to detail, and accuracy

Education and Experience                                                          

Minimum 4 year degree

Required Training

Experience Requirements:

  • 3 to 5 years of sales/channel experience demonstrating steadily increasing responsibilities

  • Working with data analytics

  • Ability to work with third party data providers; Nielsen, Stackline, Numerator

Required Skills: 

  • Strong analytical skills

  • Attention to detail and accuracy

  • Excellent customer service skills

  • Time management, understanding prioritization of activities

  • Strong negotiation skills and persuasive selling skills

  • Proven track record of results

  • Superior communication, presentation and people skills

  • Strong conflict management/composure skills

  • Knowledge of Supply Chain, Finance and Marketing a plus

  • Proficient in Windows Suite, especially Excel and PowerPoint. SAP/Oracle a plus

Other Qualifications & Physical Requirements                                                         

Reporting Relationship:  Reports to the Sales Manager/Director

Supervisory Duties: None

Travel/Remote: This position requires some travel and has the ability to work remotely.

Salary and Benefits

Water Pik, Inc., a partner company of Church & Dwight Company, Inc., offers an extensive Total Reward package for this position, including:

Estimated pay:  $69,000 - $86,100 Annually 

Medical, Dental, Vision Insurance / Healthcare and Dependent Care Flexible Spending / Health Savings Account / Commuter Reimbursement Account

Vacation / Holiday / Sick Time / Pandemic Leave  / Short and Long Term Disability / Life & AD&D / Spouse/Child Optional Life / Supplemental Life & AD&D / Family and Medical Leave / Bereavement

Adoption Assistance / Tuition Reimbursement / Employee Assistance Program / Identity Theft Protection / Critical Illness Insurance

Savings and Profit Sharing Plan / 401(k) Match / Employee Stock Purchase Plan

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position.  The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.


Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

Ourlocation Detail Page US Page Hero Image
Ourlocation Listingpage US Image

Role Location

United States

With corporate offices and major plants across the country, we’re building consumer products and connecting with global offices from the place where it all began.

Explore this location
Ourculture Widget Diversity Mini

DIVERSITY At Church & Dwight

Church & Dwight strives to create an environment where everyone feels free to bring their authentic self to work every day.

We win when we respect every employee for who they are – regardless of gender, age, race, ethnicity, religion, disability, veteran status, sexual orientation or any other differences. We believe that our employees’ contributions are richer because of their diversity. We aim to be a diverse, inclusive and equitable company and are determined to build a culture where people have the power to win together.

Learn More
C&D 500X500 127563

CULTURE At Church & Dwight

We care - about our people, our products, our consumers and our environment. To honor these priorities, we’ve built our culture around the tenants of courage, determination and team spirit. We’re united by our small company feel and inspired by opportunities to make our mark.

Learn More
C&D 500X500 035

Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation in the job application process may contact 877-809-8449 or email their resume and cover letter to Please note that these options are available only to those needing an accommodation because of a medical condition or disability. All email submissions should include “Accommodation needed” in the subject line as well as information related to the specific position you are interested in (requisition number, job title, location, etc.). Church & Dwight will not respond to inquiries made to or 877-809-8449 that are not related to accessibility of the online application system by persons with medical conditions or disabilities. To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

Learn More