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Complaint Vigilance Lead

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary                                                           

Delivers the required regulatory outputs from the Global Vigilance system as per determined deadlines.

Role Accountabilities and Responsibilities   (Describe the 5-7 major accountabilities)                                                       

  • Analyzes the data from the vigilance system to identify emerging areas of concern, driving timely feedback to the business.
  • Responsible for monitoring, analyzing and applying trending methodologies to the vigilance data submitted to Health Authorities (e.g MDRs/MIRs).
  • Compiles, analyses and required reports of post-production information as part of the vigilance system (PSURs, PMS Reports, as applicable).
  • Identifies emerging signals as to the safety and efficacy of our products, and drives inputs into other aspects of the Church & Dwight Quality Management System (QMS) including but not limited to production, risk management, labelling and product development.
  • Functions as SME (subject matter expert) for vigilance activities during CAPA’s, internal and external audits.

Education and Experience                                                          

  • Bachelor’s degree from accredited institution (Science, Bio-medical preferred)
  • Some experience with complaint handling processes preferred but not essential.

Skills and Competencies

  • Ability to complete daily tasks as assigned to ensure timely complaint resolution.
  • Able to follow requirements of SOP, WI, or documented decision trees.
  • Able to balance multiple priorities to ensure the requirements of the complaint handling system are met in a timely manner.



Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

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Role Location

United States

With corporate offices and major plants across the country, we’re building consumer products and connecting with global offices from the place where it all began.

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C&D 500X500 035

Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation in the job application process may contact 877-809-8449 or email their resume and cover letter to Please note that these options are available only to those needing an accommodation because of a medical condition or disability. All email submissions should include “Accommodation needed” in the subject line as well as information related to the specific position you are interested in (requisition number, job title, location, etc.). Church & Dwight will not respond to inquiries made to or 877-809-8449 that are not related to accessibility of the online application system by persons with medical conditions or disabilities. To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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