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National Account Manager - AUS-1

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Title:                                 National Account Manager – Coles

Reports To:                     National Business Manager – Grocery


The role of the National Account Manager, is to be primarily responsible for all aspects of the sales functions within Church & Dwight Australia for the Coles Supermarket Account.  Ensuring the preparation & implementation of specific sales plans that will deliver agreed Sales, Profit, Market Share and Trade Expense controls for the selected brand portfolio.

As Coles is a Growth Customer for Church and Dwight this role is integral to deliver the customer growth levers for the broader Business:

  • Deliver Net sales growth targets aligned to customer and brand prioritization
  • Development of strategically aligned customer partnerships
  • Scope and Development of new channels and customers to expand key brand distribution
  • Create sustainable partnership models with key customers

This role requires close collaboration with other functions - sales, category management, marketing, supply chain and finance.

The National Account Manager - Coles will be responsible for:

Customer Management

  • Build strategic customer partnerships through innovation and joint business planning
  • Demonstrate best in class account management practices with timely, accurate and honest communication
  • Act as key point of contact to facilitate cross functional collaboration between customer and broader business
  • Plan for activities and manage the end to end process to ensure the execution is effective and efficient

Trade Spend and Sales Planning

  • Manage Price-Off’s ( Promotional Scan Deals ) and Co-Operative Advertising ( MDI ) to maximize sales off-take within agreed Trade Allowance Expenditure Budgets
  • Develop Annual Sales Plans (To be done in conjunction with the annual budget process), across all relevant Brands within Coles
  • Participation in the annual budgeting and quarterly PPR planning process
  • Provide accurate promotional planning information to be integrated into the supply planning process
  • Implementation of all relevant Selling Expenditures to Budget

Channel Development and Expansion

  • Participate in cross functional project teams to represent customer requirements in regards to customer and shopper activations and NPD launches
  • Execute brand extension initiatives within existing customer network
  • Optimize store conversion and build new routes to the shopper ( ie Digital / e-Comm ) with the support of the broader cross functional business
  • Ensure all Category and Range Reviews are conducted in a timely and professional manner always with a view to gaining optimal ranging and placement outcomes, in conjunction with both marketing and category functions

Scope Factors

People management and Span of Control

  • No direct reports

Revenue and Customer responsibility

Education & Experience:

  • University Education (Business degree or equivalent)
  • 2-6 Years Mainstream Grocery Account Management experience
  • 2+ Years Coles Account Management Experience

Skills & Competencies:

  • Ability to understand strategic business challenges and priorities critical to an account
  • Energetic and sales driven, with the ability to work in a fast paced, growing environment Sales team credibility is critically important
  • Demonstrated ability to collaborate with others across functions
  • Advanced analytical skills and strong critical thinking
  • Excellent interpersonal and presentation skills, both verbal and written, are a must

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

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DIVERSITY At Church & Dwight

Church & Dwight strives to create an environment where everyone feels free to bring their authentic self to work every day.

We win when we respect every employee for who they are – regardless of gender, age, race, ethnicity, religion, disability, veteran status, sexual orientation or any other differences. We believe that our employees’ contributions are richer because of their diversity. We aim to be a diverse, inclusive and equitable company and are determined to build a culture where people have the power to win together.

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CULTURE At Church & Dwight

We care - about our people, our products, our consumers and our environment. To honor these priorities, we’ve built our culture around the tenants of courage, determination and team spirit. We’re united by our small company feel and inspired by opportunities to make our mark.

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Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation in the job application process may contact 877-809-8449 or email their resume and cover letter to Please note that these options are available only to those needing an accommodation because of a medical condition or disability. All email submissions should include “Accommodation needed” in the subject line as well as information related to the specific position you are interested in (requisition number, job title, location, etc.). Church & Dwight will not respond to inquiries made to or 877-809-8449 that are not related to accessibility of the online application system by persons with medical conditions or disabilities. To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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