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Customer Service Representative II

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary                                                          

Customer Service is responsible for primary contact with the company’s consumer inquiries, which includes emails, phones and written correspondence. We believe that Customer Service is the face of the company, beyond our great products. Customer support includes the ability to provide technical information on all products, the ability to enter an order; resolve order status problems or questions; supply product information, to handle all consumer complaints to the satisfaction of the customer and company.

Role Accountabilities and Responsibilities  

  • Communication: strong intrapersonal skills, effectively interacting with customers and employees by phone, email and other written correspondence
  • Professionalism: provides knowledge and courteous assistance at all times; acts in keeping with company mission and corporate guidelines
  • Consistency: strives to meet all required metrics, including attendance
  • Growth: participates in training, actively working to apply constructive feedback towards personal and professional growth
  • Flexibility: willingness to embrace new challenges and projects outside of the traditional role
  • Unity: respect and empathy for customers and coworkers, employing fair and ethnical practices at all times
  • Safety: maintains awareness and dedication to all aspects of safety and wellness in the workplace
  • Thinking outside of the box- if this is a problem, what is the solution
  • Supports the company mission, goals and values, including continuous improvement and flexibility in a rapidly changing environment
  • Other duties as assigned

Operating Knowledge, Skills, and Abilities                                                       

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • In-depth knowledge of a company’s products and/or services
  • Expertise in the customer service area they focus on, such as accounts, sales, technical support or another area

Education and Experience                                                          

  • High school education or equivalent (Post HS graduate studies or degree preferred)
  • Three years of customer service experience
  • Must be computer literate and demonstrate the ability to learn new software and computer systems
  • Must have excellent oral and written skills in order to communicate effectively with all internal and external customers

Required Training

  • 8-10 business days of classroom training upon hiring

Other Qualifications & Physical Requirements                                                        

  • Sedentary job involving heavy data entry and phone traffic
  • Must be able to make quick and accurate decisions
  • Must be able to provide accurate information to both employees and the general public on a professional level
  • Use of a headset microphone is required
  • Bi-lingual (not required)
  • Required to work 32-40 hours per-week

Reporting Relationship:  Director, Customer Service

Supervisory Duties:  None

Salary and Benefits

Water Pik, Inc., a partner company of Church & Dwight Company, Inc., offers an extensive Total Reward package for this position, including:

Estimated pay:  $17.87 - $19.00 Hourly

Medical, Dental, Vision Insurance / Healthcare and Dependent Care Flexible Spending / Health Savings Account / Commuter Reimbursement Account

Vacation / Holiday / Sick Time / Pandemic Leave  / Short and Long Term Disability / Life & AD&D / Spouse/Child Optional Life / Supplemental Life & AD&D / Family and Medical Leave / Bereavement

Adoption Assistance / Tuition Reimbursement / Employee Assistance Program / Identity Theft Protection / Critical Illness Insurance

Savings and Profit Sharing Plan / 401(k) Match / Employee Stock Purchase Plan

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position.  The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

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Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/


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Role Location

United States

With corporate offices and major plants across the country, we’re building consumer products and connecting with global offices from the place where it all began.

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C&D 500X500 035

Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation in the job application process may contact 877-809-8449 or email their resume and cover letter to jobs@churchdwight.com. Please note that these options are available only to those needing an accommodation because of a medical condition or disability. All email submissions should include “Accommodation needed” in the subject line as well as information related to the specific position you are interested in (requisition number, job title, location, etc.). Church & Dwight will not respond to inquiries made to jobs@churchdwight.com or 877-809-8449 that are not related to accessibility of the online application system by persons with medical conditions or disabilities. To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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