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Business Quality Manager

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.


The incumbent is responsible for managing the all aspects of Business Quality that supports the operations of Church & Dwight Canada Corp. This includes but is not limited to the maintenance of Licenses and Certificates, overall Compliance to Corporate, internal, recognized standards and regulatory requirements, remediation and the oversight of the complete Quality Management System (QMS) ensuring its compliance, efficiency and robustness for Church & Dwight’s activities in Canada. This position manages a team composed of Compliance Associates and Quality Specialists. The incumbent is responsible for implementing Local and Corporate Quality initiatives by working with local management.


  • Management Representative for Church & Dwight Canada Corp.
  • Manage all compliance Quality activities within the Canadian organization, considering required resources, business needs, deadlines, and priorities.
  • Lead and manage critical Quality Management Systems: auditing, investigation management & CAPA, remediation, controlled documents, change control, customers’ feedback, product returns and recalls, and GxP training.
  • Lead and manage continuous improvement initiatives, in compliance with GMP (Good Manufacturing Practices) and all regulatory and legal requirements.
  • Work with Management to ensure QMS is in control and capable of meeting defined specifications.
  • Continuously monitor and communicate QMS metrics at key share outs. Escalate all results, findings and/or follow-ups as per escalation policy.
  • Leads and/or assists regulatory body inspection and certification audits for C&D Canada Corp.
  • Use leadership and communication skills to work cross-functionally, and within all levels of the company, including senior management in an effective manner.
  • Identifies, analyzes and recommends opportunities to improve quality systems and regulated processes optimizing efficiency, performance and cost. Generate KPIs for the teams under direct supervision.
  • Develop, maintain and improve processes, procedures and documentation under his scope of activity while ensuring compliance with cGMP and applicable standards.
  • Promote fair and consistent adherence to all Company and Canadian policies and procedures.
  • Remain updated on current industry approaches, GMPs and Agencies guidelines to advance goals forward.
  • Incorporate principles of Lean Six Sigma to recommend innovative approaches for continuous improvement in areas such as efficiency, costs and services performed.
  • Works with Regulatory Affairs, R&D and Corporate Brand Teams for the introduction of new products on the Canadian market.
  • Participate in hiring process to identify and select qualified personnel.
  • Lead, coach and mentor staff, maintaining a competent staff through training, development, motivation and performance management.
  • Foster and maintain good employee relations through all the appropriate methods of communications and positive employee relations practices.
  • Creation and execution of annual CSD’s (Critical Success Drivers – goals and objectives) and performance feedback sessions.
  • Provide support on technical issues and projects.
  • Manage annual department budget.
  • Performs other related duties related to scope of work as required and assigned.


  • Canadian University Degree in Chemistry, Biochemistry and/or relevant disciplines (i.e. Life Sciences) or a degree recognized as equivalent by a Canadian university
  • A minimum of 7-10 years’ experience in Quality Management, in a fast-paced regulated manufacturing environment
  • Green or Black Belt certification a plus
  • Excellent knowledge of the Canadian cGMP, FDA cGMP and ISO 13485 standard
  • Excellent organizational/time management skills, combined with a confident ability to work independently with minimum supervision and under stringent timelines and minimal resources
  • Excellent interpersonal skills – ability to build positive relationships at all levels both internal and external to the organization
  • Excellent influence, persuasion, verbal and written communication skills required –– verbal and written, Bilingualism (French and English) is essential.
  • High initiative with demonstrated results achievement and orientation.
  • Strong leadership abilities and skills as a team builder, coach, and mentor
  • Strong project management skills, ability to prioritize work assignments in a fast-paced work environment
  • Solid critical thinking skills and ability to create new, innovative ways to handle the quality function
  • Strong computer skills (i.e. MS Office Suite, MS Project, Agile and SAP)
  • Knowledge of computerized applications of SPC (Statistical Process Control)
  • Ability to analyze data and make appropriate recommendations

Church and Dwight Canada is an equal opportunity employer committed to providing a barrier-free, inclusive and accessible work environment. Applicants may be entitled to reasonable accommodation in respect of a legally protected characteristic in accordance with applicable human rights legislation. If you require accommodation on this basis, we will work with you to meet your needs. Please inform our Human Resources department if you require an accommodation in completing this application for employment or for otherwise participating in the application process.

C&D 900X450 127354

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Canada is more than its hulking-mountain, craggy-coast good looks: it also cooks extraordinary meals, rocks cool culture and unfurls wild, moose-spotting road trips.

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C&D 500X500 035

Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation in the job application process may contact 877-809-8449 or email their resume and cover letter to Please note that these options are available only to those needing an accommodation because of a medical condition or disability. All email submissions should include “Accommodation needed” in the subject line as well as information related to the specific position you are interested in (requisition number, job title, location, etc.). Church & Dwight will not respond to inquiries made to or 877-809-8449 that are not related to accessibility of the online application system by persons with medical conditions or disabilities. To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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