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Customer Service Admin- 2nd Shift

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Customer Service Admin - 2nd Shift

Mon & Fri 2:30pm - 11pm

Sign on Bonus: Up to $4,000

What we’re about:

  • Innovation-We consistently generate new ideas, thinking outside the box while remaining strategically focused. We always think in terms of possibilities, not limitations.
  • Collaboration-We rely on open and honest communication to develop productive working relationships within and across our business units and functions. The mutual respect we have for our colleagues enables us to challenge each other, leading to an even more cohesive team.
  • Focus-We maintain a laser-like focus on our consumers. We will grow by leveraging consumer insights on all of our brands and will continue to be industry leaders.
  • Entrepreneurialism-We pride ourselves on fostering this spirit where risk-taking and action is encouraged. We are extremely competitive externally, but not internally.

This highly visible position located at our York, PA Facility.

What you’ll do:

Under the direction of the Customer Service Leader, this position will interact with carriers, the Shipping Office and warehouse personnel to insure the efficient flow of orders to customers in a high volume lean manufacturing and distribution environment.

  • Responsible at all times for promoting a safety culture and awareness within their area of responsibility.
  • Process order pick lists in SAP
  • Allocate orders in WMS (warehouse management system) in a timely fashion.
  • Identify product issues and communicate to Inventory Control Specialists.
  • Resolve and document sub and cut issues with Inventory Control Specialists, corporate customer service and planners.
  • Print bills of lading
  • Coordinate all carrier appointments using Kewill and update the WM/SAP systems as necessary
  • Coordinate rush orders with corporate customer service, planners and warehouse personnel.
  • Resolve transportation issues with carriers and corporate transportation department
  • Bill orders daily upon shipment from the warehouse
  • Process shipping IDOC’s daily in a timely fashion.
  • Prioritize orders for picking.
  • Run and publish appropriate reports as necessary
  • Participates on process improvement teams and promotes teamwork.
  • Identify and champion opportunities for continuous improvement initiatives.
  • Incorporate principles of lean manufacturing such as 5S, key TPS elements, etc.
  • Other projects and duties as assigned by Customer Service Leader.

What you’ll need:

  • Excellent interpersonal skills – ability to build positive relationships at all levels of the organization
  • Excellent interpersonal skills – ability to build positive relationships at all levels of the organization
  • Excellent communications skills – ability to communicate clearly and concisely in multiple media – verbal, written, etc.  Must have ability to communicate clearly in English – verbal and written.
  • Excellent organizational/time management skills.
  • Ability to prioritize work assignments in a fast-paced work environment, calm under pressure and flexibility to adapt to changing schedules as appropriate.
  • Strong computer skills (SAP, WMS, and MS Office Suite).
  • In-depth knowledge of distribution operations, including equipment, materials, work flow, etc.

Education:

  • High school diploma required, Associate’s Degree or vocational certificate preferred
  • 1-3 years proven experience in a high volume distribution environment preferred.

What we’ll offer:

  • Competitive salary including annual bonus & Stock Incentive Program
  • Comprehensive benefits package along with generous 401K
  • Career ownership & development
  • Diversity & Sustainability

Church & Dwight Co. Inc., a $3.5 billion company, was founded in 1846 and is headquartered in Ewing, New Jersey. We are one of the fastest growing Consumer Packaged Goods companies and as a testament to our performance, the company was added to the S&P 500 in 2016. Church & Dwight is a leader in the Household Consumer Products and Personal Care industry, with such brands as ARM & HAMMER, Trojan, First Response, Nair, Spinbrush, Oxi Clean, Vitafusion, Orajel, Batiste and more.

Church & Dwight Co., Inc. is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities

#piq

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/


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Global Operations

We mitigate supply chain issues and solve challenges in order to continue supporting and serving our corporate customers.

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Role Location

United States

With corporate offices and major plants across the country, we’re building consumer products and connecting with global offices from the place where it all began.

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DIVERSITY At Church & Dwight

Church & Dwight strives to create an environment where everyone feels free to bring their authentic self to work every day.

We win when we respect every employee for who they are – regardless of gender, age, race, ethnicity, religion, disability, veteran status, sexual orientation or any other differences. We believe that our employees’ contributions are richer because of their diversity. We aim to be a diverse, inclusive and equitable company and are determined to build a culture where people have the power to win together.

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CULTURE At Church & Dwight

We care - about our people, our products, our consumers and our environment. To honor these priorities, we’ve built our culture around the tenants of courage, determination and team spirit. We’re united by our small company feel and inspired by opportunities to make our mark.

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Equal Employment Opportunity for the Disabled At Church & Dwight

As an equal opportunity employer, Church & Dwight is committed to providing access and opportunities to individuals with disabilities. Applicants who require accommodation in the job application process may contact 877-809-8449 or email their resume and cover letter to jobs@churchdwight.com. Please note that these options are available only to those needing an accommodation because of a medical condition or disability. All email submissions should include “Accommodation needed” in the subject line as well as information related to the specific position you are interested in (requisition number, job title, location, etc.). Church & Dwight will not respond to inquiries made to jobs@churchdwight.com or 877-809-8449 that are not related to accessibility of the online application system by persons with medical conditions or disabilities. To review Church & Dwight’s Equal Opportunities Employer Policy, click link below.

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